Frequently Asked Questions
If you have questions, please check our FAQ below. If you don't find the answer you were looking for please send us your question via the form below or email us at nea@jewelryevolution.com or call us M-F 9am-4pm CST at 1.424.382.4108
Q. How quickly will my order ship out? A. For orders received before 1 pm CST, we will ship out the same business day. Orders received after 1 pm CST will ship out the next business day. If for some reason there will be a delay we will do our best to notify you within 24 hours.
Q. Do you accept returns? A. Yes. Please email us the reason for your return and we will give you return instructions.
Q. My bracelet is a little to large / small. Do you offer size exchanges? A. Yes. Please email us what size you have and what size you will need. We will send your exchange as soon as we receive your shipping proof for your exchange.
Q. What is your jewelry made of? A. We make jewelry out of solid 925 Sterling Silver, Solid Bronze, and a limited range in Solid Brass. All chains and ear-wires are made of solid 925 Sterling Silver, even on the bronze items. We put a clear coating on all the Bronze and Brass pieces to delay tarnishing.
Q. Will my jewelry turn black or green? A. All metals will eventually oxidize with exposure to oxygen, strong scents, chemicals, sweat, and water. Bronze will tarnish a green-black due to it's copper content and Brass will tarnish black. We do put a clear coating on all the Bronze and Brass pieces to delay tarnishing but like a plating, this clear coat will wear off, especially on the inside of bracelets which are constantly rubbing against your skin. This coating can last for years on earrings. We will send you a best-practices care card with details on how to best care for your jewelry.
Q. How can I clean my jewelry if it tarnishes? A. We recommend using a treated polishing cloth to clean your jewelry. The best cloths we have found are Sunshine brand polishing cloths which can be purchased easily by Clicking here. Also check our Jewelry Evolution8 Pinterest board for recipes to clean your jewelry at home.